BELL HOLIDAY is a travel agency (hereinafter: BELL HOLIDAY) specializing in agency activities in renting accommodation such as private villas with swimming pools, houses, apartments, studio apartments and bedrooms. BELL HOLIDAY contracts accommodation services directly with the owners of the property and therefore does not own it, in order to provide its guests with a service at the highest possible level. All owners have agreed to present true and complete information about the accommodation and are therefore fully responsible to the guest. All advertised accommodation facilities have a contract with BELL HOLIDAY and all have permits issued by state authorities. All facilities are personally checked by BELL HOLIDAY employees. If the owner of the property does not have photos of the accommodation, then BELL HOLIDAY takes photos.
Bell Holiday travel agency by Bell Holiday d.o.o.
Braće Pesel 19, 52210 Rovinj
OIB 56486031479 MBS 040344256
Tax number.: HR56486031479
Phone: +385 99 210 9136
Email: [email protected]
INTRODUCTION
The contract is concluded between BELL HOLIDAY as an agent, the guest as the tenant and the owner of the accommodation as the landlord. BELL HOLIDAY acts solely as an agent and will only be liable as an agent.
For each reservation, BELL HOLIDAY requires payment in advance when booking the selected facility within the required period, and the owner of the accommodation unconditionally accepts these General Terms and Conditions. BELL HOLIDAY reserves the right to change these General Terms and Conditions which will be published on the website www.bellholiday.com which will enter into force on the day of publication. All Rental Agreements will only be valid if they are made in writing.
After BELL HOLIDAY receives the advance payment of the reservation, it will send the guest a written confirmation of the reservation, which must contain the exact place of accommodation and all the necessary contact information. A written confirmation of the reservation in addition to these General Terms and Conditions constitutes a rental agreement between the guest as the tenant and the owner as the landlord.
Guests must be at least 18 years old on the day of booking.
1. START OF THE RENTAL
The time of arrival and departure is unchangeable and is indicated on the booking confirmation and must be respected by the guest. This time is usually scheduled for 14:00 local time for rooms, studio apartments and apartments and 16:00 local time for villas and holiday homes, unless otherwise indicated on the confirmation. In case of early arrival, the guest will not be able to pick up the accommodation before the arrival time indicated in the confirmation. The keys must be handed over in person or through codes/codes given by the owner of the accommodation. Check-out from the accommodation must always be no later than 10:00 on the day of departure, and the guest is obliged to return the keys to the owner. In case of later departure than agreed, the guest is obliged to pay the owner all additional costs that have been incurred, and the owner charges them to the guest on the spot.
According to the Law of the Republic of Croatia, the guest is obliged to provide the owner of the accommodation with a valid identity document that is used for the purpose of registration with the Croatian National Tourist Board (CNTB). This data will not be used for any other purpose. A guest who will not provide any form of personal identification for tourist registration as required by law may be denied access to the property without the possibility of a refund of the rent paid.
2. ACCOMMODATION
2.1. Number of guests
The total number of persons staying in the accommodation or its premises cannot be higher than that stated in the categorization of the facility. This number of people includes children regardless of their age. Children up to one year old are excluded if their arrival is announced. Only at the request of the guest, the number of people can be increased to the maximum capacity no later than 3 (three) days before arrival. The requested change in the number of guests must be submitted in writing via email directly to BELL HOLIDAY. When the lease begins, the guest is obliged to announce all visitors who come to visit him.
The total number of people in the accommodation or on the property around the accommodation, including guests and visitors, cannot exceed the maximum number of guests allowed without the special permission of the owner. If more than the maximum number of persons staying in the accommodation or in possession around the property without the consent of the owner, the owner and/or BELL HOLIDAY reserve the right to terminate the lease agreement, which comes into force immediately, without notice, and the guest is obliged to leave the accommodation permanently together with all other persons staying there within 2 (two) hours, and is not entitled to demand a refund of the amount of paid accommodation from the owner or BELL HOLIDAY.
2.2. Youth groups
In case the guests are under 25 years of age, they are obliged to inform BELL HOLIDAY immediately at the time of booking about the exact number of guests and their age. In this case, it may be necessary to pay an additional deposit for material damage. BELL HOLIDAY and the owner reserve the right to refuse groups of guests under 25 years of age in case BELL HOLIDAY is not notified of their arrival, in which case guests are not entitled to a refund of the accommodation price paid.
2.3. Tents and caravans
It is absolutely forbidden to build tents or bring caravans to rental properties. The owner or BELL HOLIDAY is authorized to require that the above be removed without delay. If the guest does not meet the mentioned requirements without delay, the owner and/or BELL HOLIDAY are then authorized to terminate the rental agreement which comes into force immediately, without notice, and the guest is obliged to permanently leave the property together with all persons staying there within 2 (two) hours, and he is not entitled to demand a refund of the paid accommodation price from the owner or BELL HOLIDAY.
2.4. Pets and allergies
A pet keeping permit will be listed on the BELL HOLIDAY website or on external portals where the agent advertises. Any additional fee for pet cleaning will be clearly stated on the accommodation website. During the booking process, the guest must select the number of pets, and the additional cleaning cost related to pets is automatically added to the total rental amount. It is not allowed to keep more pets than the number registered and stated on the certificate. In case the guest wants to bring more than 2 (two) pets, he must additionally contact BELL HOLIDAY, and without written approval, it will not be allowed to keep more than 2 (two) pets in the accommodation facility.
Pet owners are responsible for cleaning pet debris, and pets are not allowed to sit on furniture at any time. Any evidence that proves that a pet is on the furniture can cause additional cleaning costs. All pets must be vaccinated in a timely manner in accordance with current regulations. Proper prevention is recommended for guests to protect pets from common diseases. Keeping pets in the accommodation is the sole responsibility of the guest, so the owner of the accommodation and BELL HOLIDAY do not take any responsibility for any illness or injury that pets may suffer during their stay. Access to the pools is strictly prohibited for pets. In some accommodations, pets are not allowed.
However, neither the owner nor BELL HOLIDAY can guarantee that there have been no pets in the property or that the owner does not have pets. BELL HOLIDAY does not take responsibility for allergic reactions of guests that may occur in any of the houses. If the guest brings a pet that is not announced, the owner and/or BELL HOLIDAY reserves the right to terminate the Rental Agreement, which comes into force immediately, without notice, and the guest is obliged to permanently leave the property within 2 (two) hours with all persons and pets staying there, and he has no right to demand from the owner or BELL HOLIDAY the refund of the paid accommodation price.
2.5. Noise
There is a possibility that in the area of a certain accommodation, guests suddenly hear noise coming from a construction site, traffic or the like. Neither the owner nor BELL HOLIDAY can be held responsible for said noise. In the event that the guests disturb public order with any noise and do not calm down after the warning, this can be considered a serious violation of the Rental Agreement, in which case the owner and/or BELL HOLIDAY is authorized to terminate the rental of the Agreement, which comes into force immediately, without a notice period, and the guest is obliged to permanently leave the property together with all persons staying there within 2 (two) hours, and is not entitled to demand the return of the paid accommodation from the owner or BELL HOLIDAY.
2.6. Swimming pools and whirlpools
Guests are obliged to follow the instructions regarding the use of swimming pools and hydromassage pools given by the owner or BELL HOLIDAY for their own safety. The guest is fully responsible for the use of the pool or whirlpool in any sense. Children must not be present at the pool without adult supervision. Guests use the pool at their own risk. If the accommodation is booked outside the summer season, it could happen that the pool is no longer used. Guests should take into account that the use of whirlpools is associated with certain health risks, and they must use them at their own risk. The water in the pools may not be warm until late in the evening on the day of the guest's arrival. It is forbidden to stay on hydromassage lids. Covers are used for insulation, they are not designed and adapted to bear the weight of a person and can easily break. In the event that the lid is broken, the guest is obliged to compensate the owner directly for the damage.
2.7. House Rules
Each accommodation unit has its own house rules, which are placed in a visible place and are available to guests. Guests are obliged to respect the rules of the house. If the guests do not comply with the rules of the house rules, this can be considered a serious violation of the Rental Agreement, in which case the owner and/or BELL HOLIDAY have the right to terminate the Rental Agreement which enters into force immediately, without notice of the period, and the guest is obliged to permanently possess with all persons staying there within 2 (two) hours, and has no right to demand a refund of the accommodation price paid from the owner or BELL HOLIDAY.
3. PRICES AND PAYMENT
Unless otherwise stated, all accommodation prices are expressed in euros. The reservation is binding, and when booking, an advance payment of 30% of the agreed accommodation price is required, after which the reservation is confirmed, the contract with the guest is concluded and the General Terms and Conditions are accepted. After completing the reservation and payment process, BELL HOLIDAY will send a written confirmation of the reservation by e-mail, which contains all the necessary information about the accommodation, and together with these General Terms and Conditions represents the Rental Agreement concluded with the owner with BELL HOLIDAY as an agent. The rental agreement is considered concluded at the moment when BELL HOLIDAY receives the paid amount of the advance payment. In the event that the payment is not made within 3 (three) days from the date of booking, the Rental Agreement is considered terminated, and BELL HOLIDAY is entitled to conclude a new Rental Agreement with another guest, without special notice to the previous guest. The cost of water, gas, electricity and internet, as well as bed linen, towels, kitchen towels, final cleaning of the interior, maintenance of the pool and exterior, guest registration and tourist tax and value added tax are included in the price of accommodation. The allowed payment methods for the advance payment are: credit cards and bank transfer. All payments must be made in euros, and there is a possibility of exchange rate differences for other currencies. BELL HOLIDAY cannot be held responsible for exchange rate differences or fees of other banking institutions. For the rest of the payment (70% of the agreed accommodation price), all of the above payment methods are possible. Payment by credit cards and bank transfer must be made no later than 30 days before arrival at the accommodation so that BELL HOLIDAY has enough time to forward the payment to the owner. In case of cancellation of the reservation, all payments made to BELL HOLIDAY cannot be refunded, because BELL HOLIDAY forwards payments to the owners according to their contractual relationship.
3.1. Reservations made 30 days or more before the start of the rental period
For reservations made 30 days or more before the start of the rental period, a payment of 30% of the total agreed accommodation price must be paid immediately if the credit card payment method is selected. If payment by bank transfer is chosen, the advance payment must be received on the BELL HOLIDAY account within 3 (three) days. The rest of 70% of the total contracted accommodation price is due for payment no later than 30 (thirty) days before the start of the rental period.
3.2. Reservations made 30 days or less before the start of the rental period
For bookings made 30 days or less before the start of the rental period, the total rental amount is due immediately for payment by credit cards and bank transfers. Only in certain cases is it possible to select bank transfer as a payment method if the arrival date is less than 15 days at the time of booking. In the event that the guest chooses cash payment of a part of the agreed accommodation price, in accommodation facilities where this option is allowed, which is stated on the BELL HOLIDAY website, an advance payment in the amount of 30% of the total amount of the accommodation price is immediately due, and the rest of 70% is due immediately upon the guest's arrival, and the guest is obliged to pay the rest immediately directly to the owner in the >accommodation facility, and there is no possibility of electronic payment by credit cards.
3.3. Failure to comply with payment deadlines
The guest is obliged to make payments in the manner described in this clause of the General Terms and Conditions. If the guest does not respond to the due dates, such behavior is considered a serious breach of contractual obligations, and the Rental Agreement is terminated without notice, and BELL HOLIDAY is not obliged to inform the guest about it. BELL HOLIDAY, although not obligated, but in accordance with its business policy of special consideration of guests, will send the guest a notification as a reminder of the obligation to pay with an appropriate deadline. Upon termination of the contract, all previous payments made to BELL HOLIDAY will not be refunded.
4. TERMINATION, TERMINATION AND CHANGES
4.1. Cancellation exclusively by e-mail
A concluded rental agreement can only be terminated in writing by e-mail. Termination shall take effect only from the date on which BELL HOLIDAY has received such notice of termination and only under the terms and conditions of this clause.
4.2. Refund of cancelled booking fee
In the event of termination of the Rental Agreement, BELL HOLIDAY retains all previously received payments until the day of cancellation and the guest is not entitled to their return.
4.3. Transfer of the reservation
In the event that the guest finds another guest as a replacement in the same period, at the same price and under the same conditions, BELL HOLIDAY will immediately after the written confirmation provide the new guest with all the necessary information of the rental agreement and will send him a written confirmation of the same. The previously received amounts of accommodation prices will be retained by BELL HOLIDAY after the transferred Rental Agreement, and the new guest is obliged to pay the rest up to the total price of the accommodation, depending on the previously timed payment method that forms an integral part of the contract.
4.4. Subsequent change of accommodation
Any additional change of accommodation is not possible, and all received payments are retained because BELL HOLIDAY as an agent has a previously concluded contract for the provision of accommodation services with accommodation owners who are different natural or legal persons, and the invoice is issued at the time of booking, tax is paid and the agreed amount is paid to the owner.
5. DEPOSIT IN CASE OF DAMAGE
The guest is required to leave a cash deposit upon arrival at certain properties, such as villas or houses, in order to insure possible damage. The amount of the deposit that the guest is required to give to the owner upon arrival is stated in the written booking confirmation. The deposit serves as insurance for the owner for the damage caused to the villa or house, and the owner has the right to settle the damage from the deposit. In the event that the damage caused is greater than the amount deposited, the guest is obliged to pay the owner the total amount of damage. If there is no damage to the villa or house, the owner is obliged to return the deposited amount to the guest when picking up the keys when leaving the facility.
6. DAMAGE
The guest is obliged to behave responsibly towards the rented property and is obliged to return the property in the condition in which he received it. For any damage caused, the guest is responsible directly to the owner. The owner is entitled to use the deposit to cover the amount of actual damage in accordance with clause 5 of these Terms and Conditions. If the amount of the deposit does not cover the damage, the guest is obliged to pay the difference to the total amount of damage directly to the owner. Intentional damage to property or violation of public order and peace is considered a serious violation of the Rental Agreement, in which case the owner and/or BELL HOLIDAY are authorized to terminate the Rental Agreement, which enters into force immediately, without notice, and the guest is obliged to permanently leave the property within 2 (two) hours together with all persons present, and is not entitled to demand a refund of the accommodation price paid from the owner or BELL HOLIDAY.
The guest is obliged to immediately report to the owner the occurrence of any damage to the facility or its surroundings during the rental period. When the guest leaves and before returning the keys, the owner is obliged to inspect the property. In the event that no damage has been done, the owner is obliged to return the deposit referred to in point 5 of these Terms and Conditions, if he has received it. The owner undertakes to ensure the correctness of all devices in the accommodation. If any device fails, the guest is obliged to inform the owner of the situation so that the repair can be organized within a reasonable time and the malfunction can be eliminated as soon as possible.
7. ADDITIONAL SERVICES
7.1. Telephone
The use of the telephone is not included in the price of accommodation, but can be arranged directly with the owner if there is a possibility. The billing method for the use of the phone is subject to agreement between the guest and the owner. If the use of the telephone is agreed as an additional service, the owner has the right to require the guest to leave a larger deposit from clause 5 of these Terms and Conditions than the deposit specified in the booking confirmation.
7.2. Other additional services
If the guest has special requirements that are not included in the price of the accommodation (such as a chef, waiter, special food, etc.), if there is a possibility, the owner or a third party can fulfill them. Additional services must be announced in advance to the owner via email in order to be fulfilled in the best quality. BELL HOLIDAY does not provide or charge for additional services, but only provides support in their arrangement, and BELL HOLIDAY cannot be held responsible for the quality of services provided by third parties.
8. DAMAGE, COMPLAINTS AND REPAIR
When taking over the facility, if the guest notices insufficient cleaning, damage or other irregularities in the facility or has complaints of other kinds, he will file a complaint within 24 hours at the latest. Complaints regarding cleaning must be submitted immediately. The complaint is submitted directly to the owner or his authorized representative. If the complaint is not resolved in a satisfactory manner for the guest, the guest will then contact BELL HOLIDAY directly by phone or e-mail to resolve the request in a satisfactory manner. Written appeals are to be delivered to the following e-mail address: [email protected]. The guest has the obligation to try to avoid the occurrence of damage or its spread and to contribute to the effort for the owner to minimize any loss. In case of filing a complaint, the guest is obliged to give a suitable deadline to the owner to resolve the complaint. BELL HOLIDAY checked the condition of the facility when concluding the contract with the owner, and is therefore not responsible for any additional deviations from the information provided mentioned on the website. Departure of the guest from the accommodation facility before the expiration of the planned rental and without prior notice and agreement with BELL HOLIDAY will be at the risk and expense of the guest, and BELL HOLIDAY does not bear any responsibility. If the guest does not leave the owner of the facility an appropriate deadline for the removal of irregularities related to the repair of damage or moves to another property, he loses the right to them, in which case he cannot terminate the concluded rental agreement. The owner is solely responsible to the guest for possible direct property damage. Neither BELL HOLIDAY nor the owner can be held liable for any form of non-material damage in the form of infringement of personality rights.
9. TECHNICAL EQUIPMENT
The facilities contain all the necessary devices, technical equipment and other amenities that ensure a pleasant stay for the guest. The owner is obliged to ensure the correct functioning of all devices in the accommodation facility. In case of malfunction or malfunction of any of the devices, the guest will notify the owner of the malfunction. The owner is obliged to remove the reported defect within a reasonable time.
10. EXTRAORDINARY EVENTS
If the accommodation reservation cannot be made for reasons beyond the jurisdiction of BELL HOLIDAY, for example due to the sale of property based on a court order or due to a breach of contract by the owner, BELL HOLIDAY is entitled to cancel the reservations and the agreed amount paid by the guest will be refunded without delay. As an alternative, BELL HOLIDAY can offer different, similar accommodation at the same price. Also, in the event that the concluded rental agreement cannot be fulfilled or its fulfillment becomes significantly difficult due to extraordinary events such as war, natural disaster, environmental disaster, epidemics, border closures, strikes or some other similar event, which cannot be foreseen at the time of concluding the rental agreement, BELL HOLIDAY and the owner may terminate the rental agreement because neither BELL HOLIDAY nor the owner can be held responsible for the above-mentioned cases.
11. FINAL PROVISIONS AND JURISDICTION
11.1.BELL HOLIDAY is not responsible for photographic errors and printed errors that may occur during the confirmation of the reservation due to technical reasons.
11.2.BELL HOLIDAY transmits all information about the properties on the website and aims to provide the most accurate and up-to-date information that is collected directly from the owner. The owner is solely responsible for providing accurate and complete information about the property, and BELL HOLIDAY cannot be held responsible in case of inaccurate, incomplete or false information.
11.3.Any business use of the information published on the Website
www.bellholiday.com and other web portals, including any partial or complete reproduction, constitutes copyright infringement and is prohibited by law.
11.4. In the event of a breach of the Rental Agreement, the owner (after consultation with BELL HOLIDAY) and/or BELL HOLIDAY are obliged to terminate the Rental Agreement which enters into force immediately, without notice period, and the guest is obliged to leave the facility permanently within 2 (two) hours together with all persons staying there, and he or she is not entitled to claim a refund of the paid accommodation price from the owner or BELL HOLIDAY.
11.5. These General Terms and Conditions have been drafted in Croatian and translated into English and German, i.e. into all languages supported on the web portal pages. In case of doubt regarding the interpretation of certain terms in the translated version of these General Terms and Conditions, the original version in the Croatian language will be taken into account.
11.6. The Contracting Parties shall endeavour to resolve any possible disputes by agreement. In the event of any dispute, the parties agree on the jurisdiction of the competent court in Zagreb and the application of Croatian law.
12. PROTECTION OF PERSONAL DATA
BELL HOLIDAY is committed to protecting the personal data of its guests and collecting only the data necessary for the fulfillment of the agency's obligations. All information about all users is strictly confidential and available only in places where such information is necessary to perform the work.
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